We have had a great experience with Presidental and the A-dec team and most grateful for their ongoing support and assistance.
From the very first meeting at the A-dec showroom with James, the appointment was made efficiently and the meeting was very informative which made our decision easy as to which one of the A-dec chairs would suit us. James was always contactable and extremely helpful. The quote was given timely and clearly listed and itemised – there wasn’t any confusion.
Then comes the installation, the service team was very friendly and helpful. We haven’t had any problems since our A-dec chair and 2 autoclaves were installed. The service team explained clearly to the staff regarding chair setup, chair and autoclave usage and ongoing maintenance.
I remember there was a slight issue with the Xray unit when it was first installed. We contacted the office and they booked the technician for us on the phone straight away. The technician then came and fixed the problem without any delay. We haven’t had any problems since.
Dr Katienka Hu & Dr Gokani Jayant
JG Dental | Castle Hill